Training Instructional Designer

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

Why we need you:

The Training Instructional Designer will specialize in designing and delivering high-impact learning solutions that drive engagement, performance, and operational success. This role will have a passion for adult learning methodologies and experience in digital learning platforms, instructional technology, and performance improvement solutions. They are responsible for designing, developing, and maintaining learning solutions that enhance the skills and knowledge of our leasing, maintenance, and corporate teams. With expertise in virtual and in-person course development, the Instructional Designer will prioritize accessibility and innovation, leveraging best practices in instructional design and advanced technology to create interactive, scalable, and learner-centric training programs.

What Highmark can do for you:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1^st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

What your day to day might look like:

• Curriculum Development – Work closely with executive leadership, SMEs, and operational teams to assess learning needs, develop instructional materials, and implement role-based onboarding, compliance training, and business-critical learning experiences. Design and develop interactive training courses, both in-person and online, that align with company goals and industry best practices. Ensure training programs are in compliance with all relevant legal and regulatory requirements.
• Onboarding – Support the execution of new hire onboarding, leadership development programs, and ongoing employee training initiatives.
• Content Creation – Produce engaging learning materials, including e-learning modules, instructional videos, job aids, assessments, and blended learning solutions.
• LMS Management – Upload, manage, and support training content within the company’s Learning Management System (LMS). This role will be an admin for the LMS platform that includes continued enhancements and CSS development.
• Collaboration – Work closely with corporate departments, Regional Training Directors, subject matter experts (SMEs), department leaders, and HR to ensure training content is relevant and up to date.
• Communication – Assist with deploying and sending out company communication on central channels. Partner with HR, marketing, and technology teams to ensure consistency in branding, messaging, and technological integration.
• Initiative Deployment – Assist with all steps needed for training department-related initiative deployments, rollouts and major updates.
• Evaluation & Enhancement – Continuously assess training effectiveness through feedback, performance metrics, and learner engagement data, making improvements as needed.
• Compliance & Standards – Ensure all training materials comply with company policies, industry regulations, and accessibility standards.
• Innovation – Stay up to date on industry trends, adult learning best practices, and new technologies to enhance training delivery. Leverage the latest training technologies and methodologies to enhance the learning experience, including gamification, microlearning, and interactive elements.
• Culture - Provide support during national-level conferences, meetings and events as directed by the National VP of Training & Marketing or National Training Manager.

We're looking for:

• Bachelor's degree in Instructional Design, Education, Communication, or a related field.
• 3+ years of experience in instructional design, Instructional development, or corporate training, preferably in the multifamily housing industry.
• Preferred experience in storyboarding, motion graphics, or video development for microlearning experiences.
• Proficient in e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms.
• Experience with Learning Management Systems (LMS) and SCORM compliance.
• Strong visual design and multimedia skills, including experience with graphic design and video editing software.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to learning and development.

#CORP

Req. ID: 2025-7765