Operations Support Specialist

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

What Highmark can do for you:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1^st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Why we need you:     

The Operations Support Specialist will assist with the management, direction, and implementation of national operation strategies and objectives to ensure the successful achievement of Highmark's operational efficiency and profitability objectives.

Essential functions include (but are not limited to):

• Assist Due Diligence Manager, Operations Manager, and Director of Operations
• Assist in updating policy and training manuals, including creating policies around any new programs or rollouts.
• Assist in implementing new programs, initiatives, and special projects, including evaluation, beta testing, creating training materials, rollout training, followup, and ongoing program and material updates and maintenance.
• Assist in all aspects of acquisitions and dispositions, including management/ownership communications and information gathering, creating site-specific audit and walk tools, leading audit and walk teams, coordination of onsite visits, and producing due diligence book.
• Assist in the collection and analysis of various operational data and provide accurate summary of fidings.
• Maintain relationships with operational vendors such as renter’s insurance, screening, collections, appliance rental, answering service, etc.
• Work with operational vendors for Yardi integration and other technical programs regarding issues and problem resolution, reporting, program changes or updates, adding or removing properties, etc. for existing integrations and programs, as well as the setup and implementation of new integrations and programs.
• Provide operational support to the operations team and other corporate departments.
• Provide daily support regarding Yardi integrations and other technical programs.
• Work independently and within a team on special nonrecurring and ongoing projects.
• Perform special assignments as directed.

Qualifications:

• University degree preferred.
• Multifamily industry experience of 3 years minimum preferred.
• Advanced knowledge of MS Office (i.e. Excel, Word, and PowerPoint).
• Possess excellent writing and communication skills, including proper grammar and etiquette.
• Extensive experience with Yardi, on-site accounting processes and controls preferred.
• Self-starter.
• Able to travel overnight as required, approximately 10%.
• Ability to coordinate activities and meet deadlines.
• Ability to collaborate with peers on training and support objectives.
• Ability to analyze own work product to ensure high degree of accuracy in the final product.
• Ability to work in a continuously evolving and fast-paced environment.
• Detail-oriented with excellent organizational and multi-tasking skills.
• Must show initiative and flexibility.
• Ability to speak effectively in interpersonal situations and in front of a group of employees.

#CORP

Req. ID: 2025-7168