Help Desk Technician

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling and financially rewarding workplace!

What Highmark can do for you:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1^st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Responsibilities include (but are not limited to):

• Responsible for phone support for remote office computers including hardware, operating system, network, email, printing, third party, and custom software applications.
• Diagnose problems by asking accurate, concise questions in a professional and timely manner.
• Accurately prioritize, categorize and log calls, reset network passwords, resolve printing problems, resolve browser problems, manage crisis escalation and transfer calls to other support groups as appropriate.
• Manage new hardware implementations and communicate status to supervisor and other department heads as needed
• Travel to regional and site offices as needed.

Qualifications:

• 3+ years help desk experience required
• Positive phone demeanor
• Experience with Windows, networking and exchange/outlook issues
• Troubleshoot and repair issues remotely
• Manage hardware implementations and replacements
• Good written and verbal skills

#CORP

Req: 2024-5703